Privacy Policy

Last updated: October 14, 2026

This Privacy Policy explains how Ajaxx Restoration ("Ajaxx," "we," "us") collects, uses and protects information when you visit ajaxxrestoration.com, call or text us, or use our services. Ajaxx Restoration is a Michigan business located at 206 E Huron St, Suite 107, Ann Arbor, MI 48104.

Information we collect

• Information you give us: When you fill out our contact form, call, text or email us, we may collect your name, phone number, email address, property address, the type of damage, details you share about your situation, and photos you send.
• Service and claim information: When we work on your property, we may collect information needed to perform the work and support your insurance claim, such as your insurance company, claim number, adjuster contact, and photos and notes about the property.
• Calls and texts: We keep records of calls and text messages, which may include phone numbers, dates, times, and the content of texts. Calls may be recorded for quality and training where permitted by law.
• Website usage information: Like most websites, our site and service providers may automatically collect basic technical information such as IP address, browser type, device type, pages visited and referring website.

Cookies and analytics

We may use cookies and similar technologies, including analytics tools, to understand how visitors use our website and to improve it. These tools may collect information about your visit, such as pages viewed and time on site. You can block or delete cookies through your browser settings; the site will still work.

How we use information

• To respond to your requests and provide emergency and restoration services
• To schedule, perform and document work at your property
• To communicate with you, your insurance company, adjuster, property manager or others you authorize, about your job or claim
• To send service-related calls, texts and emails
• To improve our website and services
• To comply with legal obligations and protect our rights

Text messages

If you text us or provide your mobile number, you agree that we may text you about your request or job. Message and data rates may apply. You can reply STOP to opt out of text messages at any time.

How we share information

We do not sell your personal information. We share information only as needed to provide our services, including:

• With your insurance company, adjuster, mortgage company or property manager, when related to your job or claim and as you authorize
• With service providers who help us operate, such as form processing, phone and texting, scheduling, email, website hosting and analytics providers, who may use the information only to provide services to us
• When required by law, or to protect the rights, property or safety of Ajaxx, our customers or others

Data security

We use reasonable measures to protect the information we collect. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Data retention

We keep information as long as needed to provide services, support insurance claims, keep business records, and meet legal requirements.

Your choices

You may ask us to access, correct or delete personal information we hold about you, or to stop contacting you, by using the contact information below. We may need to keep some information for legal or business record purposes.

Children's privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children.

Third-party links

Our website may link to other websites, such as maps or social media. We are not responsible for the privacy practices of those sites.

Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date above shows when it was last changed.

Contact us

Ajaxx Restoration
206 E Huron St, Suite 107
Ann Arbor, MI 48104
Phone: us
Email: claims@ajaxxrestoration.com