24/7 Emergency Services
Basement Flooding Cleanup
Water in the basement? Stay off the wet floor until the power is safe. Then call.
A person answers 24/7.
What you can expect from us
- A real person answers the phone 24 hours a day, and we can often be on site within a few hours.
- We work with every insurance company and document the damage for your claim.
- Ajaxx is an IICRC Certified Firm, which means our technicians are trained to the industry's cleaning and restoration standards.
Stay out of a flooded basement until the power to it is off. Water near outlets, the furnace or the panel can be dangerous. Then stop the source if you can. We pump out the water, pull up wet carpet and pad, and dry the walls and floor. We answer 24/7.
What to do right now
- Stay out until power to the basement is off.
- Stop the water if you can, such as the main valve for a pipe.
- Move what you can to a dry floor.
- Take photos and video before cleanup.
What to do in the first hour
- If water is near outlets, the furnace or the electrical panel, stay out and call the utility or an electrician.
- If it is a pipe or a water heater, shut off the water.
- If it is coming up the floor drain, stop using water upstairs.
- Take photos of the water and what it touched.
How we clean up a flooded basement
- Pump and extract standing water.
- Check the water. Clean water from a pipe is handled differently than sewage or storm water.
- Pull up wet carpet and pad. Pad usually goes. Carpet can sometimes be saved after clean water.
- Check the walls. We measure how high water wicked into drywall and remove only what will not dry.
- Dry with air movers and dehumidifiers. We check readings every day.
This is an unfinished block basement with standing water across the floor. Unfinished basements usually dry faster because there is less to remove.
Finished basements
Finished basements hold water under carpet, behind drywall and inside the bottom wall plate. They need more checking and often some removal.
In this finished basement, the dark patches on the carpet show where water spread under it.
Why basements flood here
A sump pump that loses power in a storm. Clay soil that holds rain against the walls. A floor drain backing up from the sewer. A water heater or washer hose that lets go.
We handle your project from start to finish. See water damage restoration for more about drying.
Why do people call Ajaxx?
A real person answers the phone 24 hours a day, and we can often be on site within a few hours. Ajaxx is an IICRC Certified Firm, which means our technicians are trained to the industry’s cleaning and restoration standards. Our team is licensed and certified, and we work with every insurance company and document the damage for your claim. We handle your project from start to finish.
Frequently Asked Questions
Who do I call for a flooded basement?
If water is near electricity, call the utility or an electrician first. Then call a water damage company to pump it out and dry it. A plumber fixes the pipe or drain.
Can carpet be saved after a basement flood?
Sometimes, after clean water that is extracted quickly. Pad is usually replaced. Carpet soaked with sewage or floodwater is thrown out.
How long does it take to dry a basement?
Usually 3 to 5 days for clean water caught early. Concrete and block can take longer.
How do I keep my basement from flooding again?
Keep gutters clear, extend downspouts, test the sump pump each spring and add a battery backup. If the floor drain backs up, ask a plumber about a backwater valve.
Related Services & Help
What happens when you call?
- Call or text
A person picks up any hour. Tell us what happened and we'll tell you what to do until we arrive. - We look first
We can often be on site within a few hours. We check for hidden water or soot and walk you through the plan. - We stop it from spreading
We pull out water, cover openings or seal off the area on the first visit. - We clean up and keep records
We clean what can be saved. You get photos, notes and moisture readings to send your insurance company.