24/7 Emergency Services
Contents Cleaning and Pack-Out
After a fire or a flood, your belongings need their own plan. We pack them out, clean what can be saved and bring it back.
A person answers 24/7.
What you can expect from us
- A real person answers the phone 24 hours a day, and we can often be on site within a few hours.
- We work with every insurance company and document the damage for your claim.
- Ajaxx is an IICRC Certified Firm, which means our technicians are trained to the industry's cleaning and restoration standards.
Contents pack-out means we box up your belongings, list them, and move them out so the house can be cleaned and repaired. We clean what can be saved, including clothes and textiles in commercial washers and with dry cleaning, then store them until the house is ready.
What to do right now
- Do not throw anything away before photos are taken.
- Set aside medicine, documents and valuables.
- Keep wet items off carpet and wood floors.
- Ask us before washing smoke-damaged clothes at home.
What happens during a pack-out?
- We walk the house with you. You tell us what matters most.
- We photograph and list everything. Each box gets a label and a room. You get the list.
- We pack and move it out. Items that can be cleaned go to cleaning. Items that cannot be saved are set aside and photographed for your claim, not thrown out without your OK.
- We store it until the house is clean and repaired.
- We bring it back and put it in the right rooms.
How we clean clothes, bedding and other textiles
Smoke and soot work deep into fabric. Home washers often just move the smell around. We use commercial washer-extractors and dryers, and dry cleaning equipment for items that cannot be washed. Clothes are pressed and bagged when they come back.
That covers clothing, bedding, drapes, linens, stuffed toys, and many coats and backpacks.
Furniture, dishes and decor
Hard items like dishes, frames, decor and many furniture pieces can be cleaned by hand. Upholstered furniture often needs extraction cleaning and deodorizing.
Electronics, photos and papers
These need special handling. See electronics cleaning and document and photo recovery.
After water damage
Wet boxes, books and fabric need to be dried within a day or two or mold can start. We pull wet items out first and dry or clean them.
We handle your project from start to finish, from the first box to moving things back in.
Why do people call Ajaxx?
A real person answers the phone 24 hours a day, and we can often be on site within a few hours. Ajaxx is an IICRC Certified Firm, which means our technicians are trained to the industry’s cleaning and restoration standards. Our team is licensed and certified, and we work with every insurance company and document the damage for your claim. We handle your project from start to finish.
Frequently Asked Questions
What does pack-out mean?
Pack-out means boxing up and moving belongings out of a damaged home so they can be cleaned and the house can be repaired. Each item is listed and tracked.
Can smoke-damaged clothes be cleaned?
Usually, yes. We wash them in commercial washer-extractors or dry clean them, then deodorize. Items that cannot be cleaned are photographed and listed for your claim.
Where do my things go during the work?
They are stored until the house is ready. You get a list of what was packed and where it is.
Do you clean contents after water damage too?
Yes. Wet clothes, linens and many hard items can be dried and cleaned. Speed matters, because mold can start on wet fabric within a day or two.
Does insurance pay for contents cleaning?
Many policies cover contents. It depends on your policy. We work with every insurance company and keep the photos and lists your adjuster will ask for.
Related Services & Help
What happens when you call?
- Call or text
A person picks up any hour. Tell us what happened and we'll tell you what to do until we arrive. - We look first
We can often be on site within a few hours. We check for hidden water or soot and walk you through the plan. - We stop it from spreading
We pull out water, cover openings or seal off the area on the first visit. - We clean up and keep records
We clean what can be saved. You get photos, notes and moisture readings to send your insurance company.