24/7 Emergency Services
Water-Damaged Document and Photo Recovery
Wet papers and photos can stick together and grow mold fast. Start with these steps.
A person answers 24/7.
What you can expect from us
- A real person answers the phone 24 hours a day, and we can often be on site within a few hours.
- We work with every insurance company and document the damage for your claim.
- Ajaxx is an IICRC Certified Firm, which means our technicians are trained to the industry's cleaning and restoration standards.
Wet documents and photos need attention within a day or two, before mold starts and pages bond together. Do not pull apart pages or photos that are stuck, and keep them away from heat. We dry and clean wet documents and photos where they can be saved, and tell you honestly what cannot.
What to do right now
- Do not pull apart stuck pages or photos.
- Keep wet papers cool and out of the sun.
- Keep photos face up and away from heat.
- Set aside anything with legal or personal value.
What can usually be saved?
- Paper records, contracts and tax files
- Books and binders
- Printed photos and albums
- Maps, drawings and artwork on paper
Results depend on how wet the items got, what the water was, and how long they sat.
Why does timing matter?
Mold can start on wet paper within a day or two, and pages can bond together as they dry. The sooner wet papers are handled, the more can be saved.
How we dry and clean them
We dry and clean wet documents and photos where they can be saved. Soot can be cleaned from many paper items. Sewage-soaked papers are a health risk. We will tell you what is safe to keep.
Business records
Offices, schools and churches often have file rooms in basements. If your records got wet, call quickly. We pull them out first and list the boxes.
Photos
Printed photos are fragile when wet. Keep them flat and face up. Do not stack them or put them near heat.
This work is often part of a larger job. See contents cleaning and pack-out. We handle your project from start to finish.
Why do people call Ajaxx?
A real person answers the phone 24 hours a day, and we can often be on site within a few hours. Ajaxx is an IICRC Certified Firm, which means our technicians are trained to the industry’s cleaning and restoration standards. Our team is licensed and certified, and we work with every insurance company and document the damage for your claim. We handle your project from start to finish.
Frequently Asked Questions
Can water-damaged documents be saved?
Often, yes, if they are dried soon. Papers soaked with sewage may not be safe to keep.
Should I dry wet photos with a hair dryer?
No. Heat can warp them and make the emulsion stick. Keep them flat and face up, and call us.
How long can wet papers wait?
Not long. Mold can start on wet paper within a day or two, so call as soon as you can.
Do you handle office file rooms?
Yes. We pull out wet records first, list the boxes, and dry and clean what can be saved.
Related Services & Help
What happens when you call?
- Call or text
A person picks up any hour. Tell us what happened and we'll tell you what to do until we arrive. - We look first
We can often be on site within a few hours. We check for hidden water or soot and walk you through the plan. - We stop it from spreading
We pull out water, cover openings or seal off the area on the first visit. - We clean up and keep records
We clean what can be saved. You get photos, notes and moisture readings to send your insurance company.